Shipping policy

Shipping Policy

Last Updated: 9/16/2026

Thank you for shopping at Norelo. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed and dispatched within 1–2 business days of purchase (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Times

Because we work with international suppliers, delivery times may vary depending on your location:

Destination	Estimated Delivery Time (after dispatch)
International	7–12 business days

Total estimated time from order to delivery: 8–14 business days (processing + shipping).

Please note these are estimates, not guarantees. Delivery times may be affected by customs processing, local carrier delays, weather, or high-demand periods (e.g., holidays).

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order details. [We offer free shipping on orders over $100 / Shipping costs are a flat rate of $4.99

4. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch.

If your tracking shows no movement for an extended period, please contact us at [your email address] and we'll look into it.

5. Customs, Duties, and Taxes

For international orders, your order may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

6. Multiple Items / Split Shipments

If you order multiple items, they may ship separately and arrive in different packages, as items may come from different suppliers or warehouses. You will receive tracking information for each shipment.

7. Delayed or Lost Orders

If your order hasn't arrived within the estimated delivery window, please contact us at dlukowski25@gmail.com with your order number. We'll work with the carrier and our suppliers to locate your package or provide a resolution (reshipment or refund, per our [Refund Policy]).

8. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at [your email address] — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.